Privacy Policy

Thanks for being part of our Hi Vis community.

We appreciate each and every one of you and, as such, do all we can to protect your Privacy.

This Privacy Policy governs the manner in which Hi Vis Box collects, uses, maintains and discloses information collected from Users (each, a “User”) of the https://www.hivisbox.com website (“Site”). This privacy policy applies to the Site and all products and services offered by the Site.

Here are the key areas we cover:

  • What Information We Collect & Store
  • How We Use the Information That You Provide to Us
  • Sharing of Personal Information
  • How We Protect Your Information & Secure Information Transmissions
  • Rights EU Citizens Have Over Their Data

 

What Information We Collect & Store

 

Overview

The Site may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, send us a message from a contact form, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site.

Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us.

Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Users can request the deletion of this information by us at support@hivisbox.com.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

 

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site.

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties.

 

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

 

Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Similar to other commercial websites, our website utilizes standard cookies and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can opt-out of cookies by utilizing the settings provided in your browser. If you use more devices and/or browsers, you will need to disable cookies on each device and on each browser separately. Here are the locations of the cookie settings for all major web browsers:

  • Internet Explorer – Tools > Internet Options > Privacy tab.
  • Mozilla Firefox – Tools > Options > Privacy menu.
  • Safari Users – Edit > Preferences > Privacy menu.
  • Chrome Users – Settings > Content Settings > Privacy > Cookies.

However, please note that this Site and others you may use and/or visit may not function properly if you disable cookies.

 

Web Beacons

When we send emails to Customers, we may use web beacons to track who opened the emails and clicked links to measure campaign performance and improve features for Customers. We also use web beacons in the emails we deliver for Customers to create reports about campaign performance and determine what actions Subscribers took.

 

 Analytics

We use third-party analytics tools (such as Google Analytics) to help us measure traffic and usage trends for the Services. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, and other information that assists us in improving the Services. We may collect and use this analytics information together with your Personal Information and stitch together session data from unauthenticated user visits with authenticated user visits to build a broader profile of our individual users so that we can serve you better.  You can find out more information about how Google Analytics works and collects and processes the data here: www.google.com/policies/privacy/partners.

 

Product Purchases

When purchasing a product from us we will ask Users to provide information including their name, billing address, email address, credit card/payment details and account username.

This information will be used to:

  • Send information about a User’s account and order
  • Process payments and prevent fraud
  • Respond to User requests, including support inquiries and refunds
  • Set up User accounts in our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Send product update messages
  • Send onboarding emails to help users gain the most from their purchases
  • Improve our offerings

When making a purchase we will store a User’s name, and billing address, which will be used to populate the checkout for future orders.

We generally store information about users for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for as long as a subscription account remains active with us. Inactive accounts are stored for 10 years for tax and accounting purposes. This includes User name, email address and billing address.

 

Contact Forms

A User’s name and email address are recorded when a contact form is completed and submitted. We do not use the information submitted for marketing purposes unless consent is explicitly given.

 

Free Services, Reports & Downloads

A User’s email address is added to a marketing email list when they request to join our newsletter, Hi Vis News, and sometimes this includes receiving a free service, product, report or download as an exclusive bonus. The email address provided will be added to the Hi Vis News list and receive the bonus from the Hi Vis Box.

 

Comments

When visitors leave comments on the Site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/ After approval of your comment, your profile picture is visible to the public in the context of your comment.

We do not use the information submitted for marketing purposes unless consent is explicitly given.

Whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address or share it with another user, you may receive unsolicited messages. We cannot control who reads your postings or what other users may do with the information you post or otherwise share with other users, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

 

Social Media

The Site may provide users the opportunity to interact and connect through various social media sites including, but not limited to, LinkedIn, Facebook and Twitter. Your interactions with the Social Media sites and any information you provide to us in connection with such interactions are not Personal Information.  Our Site may also include social media features, such as a connect with Facebook option, and widgets, such as the Share this button, or interactive mini-programs that run on our Site.

These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Features to function properly. The Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

Media

If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Use of External Links

The Site may contain links to many other websites and we cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by the Site do not constitute an endorsement by or any of its employees of the sponsors of these sites or the products or information presented therein.

In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

 

Affiliate Links

Some blog posts and web pages within this Site contain affiliate links. An affiliate link is used as a mechanism for revenue generation. This revenue is generated by users who click on ads or hyperlinks within this website and then subsequently make a purchase on a third-party website.

While the link usage does not increase a visitor’s purchase price, usage of the link may result in a commission that is credited to this site. We have chosen to recommend products and services that we personally use or have thoroughly researched. The opinions expressed here are not necessarily the opinions of nor reflect the views of any merchants we are affiliated with or represent via affiliate links.

 

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

 

Children’s Privacy

We understand the importance of protecting children’s privacy, especially in an online environment. The Site and Services are not designed for or directed at children and children under 14 are not permitted to use the Services. We do not knowingly collect personally identifiable information from children under 14.  If we become aware that we have unknowingly collected personal information from a child under the age of 14, we will make commercially reasonable efforts to delete such information from our database.  If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at support@hivisbox.com

 

How We Use the Information That You Provide to Us

Broadly speaking, we use personal information for the purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

Websites must have a legal basis for collecting information from individuals located in the European Union. Our legal basis for each of the ways we collect information from you is as follows:

 

Consent

Each opt in box on the Site clearly states what you will receive when you sign up. To further support this, we use a double opt in process whereby you must confirm your consent a second time. This is to ensure that you know what you are signing up for and to confirm your identity. However, should you change your mind, you can unsubscribe at any time from the footer of all emails.

Contractual Obligations

When you sign up to a service of product promoted on this Site, we have a contract with you to provide these Services. It is necessary for us to use your personal information to carry out this contract, or to take steps at your request before we enter into a contract for Hi Vis Box, Hi Vis Club or Hi Vis Recruiter Services with you.

 

Legitimate Interests

There are a number of ways in which we have a legitimate business interest in using your personal information.

Specific reasons include to:

 

  • Improve customer service. Personal information provided helps us respond to customer service requests and support needs more efficiently.

 

  • Personalise user experience. We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.

 

  • Improve our Site. We may use feedback provided to improve our products and services.

 

  • Process payments. We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

 

  • Run a promotion, contest, survey or other Site feature.

 

  • Send users information they agreed to receive about topics we think will be of interest to them.

 

  • Send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

 

  • Maintain the Site, carrying out data analysis on the Websites, and ensuring the security and quality of the Site in order to improve product and service performance and to provide the best version of the Site and a quality user experience for our customers and all visitors to the Site.

 

  • Exercise our right to investigate and verify claims made against us (including credit card chargeback claims and legal claims) and to defend, respond to or conduct legal proceedings.

 

Your personal information will only be processed to the extent necessary as set out above. We will also process personal information as may be necessary to comply with legal obligations. We will inform you in advance if we intend to further process your personal information for a purpose other than as set out above. We may also seek your specific consent to the processing of personal information for other specific purposes.

You have the right to withdraw such consent at any time. You can contact us at support@hivisbox.com or by post to PO Box 999, Mooloolaba, Queensland 4557, Australia to exercise this right.

 

 

Sharing of Personal Information

We do not sell, trade, or rent a User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share information with these third parties for those limited purposes provided that users have given us permission.

Third parties include:

Stripe: We accept payments through Stripe. When processing payments, some user data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. You can view the Stripe Privacy Policy at https://stripe.com/au/privacy

PayPal: We accept payments through PayPal. When processing payments, some user data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. You can view the Stripe Privacy policy at https://www.paypal.com/au/webapps/mpp/ua/privacy-full

Memberpress: We use Memberpress to create, manage and track membership subscriptions by granting and revoking access to posts, pages, videos, categories, tags, feeds, communities, and digital files based on what memberships people belong to. You can view their Privacy Policy at https://memberpress.com/privacy/

LearnDash: We use LearnDash to create courses, deliver quizzes, award certificates, manage users, and download course materials and reports. You can view their Privacy Policy at https://www.learndash.com/privacy-policy/

ConvertKit: We email customers using ConvertKit. When processing payments, a User’s name and email address will be added to ConvertKit to be used when we send emails relating to product & course onboarding, product updates and relevant company news/promotions. Users will also be added to our marketing email lists if they explicitly give consent while filling out a contact form, or when entering an email address in exchange for a free product or service.

ConvertKit complies with the EU-U.S. Privacy Shield Framework and the Swiss- U.S. Privacy Shield Framework (collectively, “Privacy Shield”). To learn more about the Privacy Shield Programme visit https://www.privacyshield.gov

You can view the ConvertKit Privacy Policy at https://convertkit.com/privacy/

 

How We Protect Your Information and Secure Information Transmissions

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private, sensitive information to us by email. However, doing so is allowed, but at your own risk.

Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

For site security purposes and to ensure that this service remains available to all users, the Site uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

We have a number of security measures in place including:

Akismet: Akismet checks our comments and contact form submissions against a global database of spam to prevent the Site from publishing malicious content. You can view their Privacy Policy at https://en-au.wordpress.org/about/privacy/

Wordfence: A WordPress plugin that protects the Site from being hacked. You can view their Privacy Policy at https://www.wordfence.com/privacy-policy/

JetPack: Spam filtering and brute-force login protection. You can view their Privacy Policy at https://automattic.com/privacy/

We want you to feel confident using our website. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure.

 

Rights You Have Over Your Data

If you are located in the EU, you have a right to obtain a copy of, and the right to rectify any inaccuracies in, the personal information we hold about you by making a request to us in writing.

You also have the right to request erasure, restriction, portability or object to the processing of your personal information or not to be subject to a decision based on automated processing, including profiling.

If you wish to exercise any of your rights in this regard, please contact us at support@hivisbox.com.

We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one month after receipt of your request.

Please note that these rights may not be exercised in certain circumstances, such as when the processing of your data is necessary to comply with a legal obligation or for the exercise or defence of legal claims.

If we are relying on your consent to allow us to process your personal information, you can withdraw your consent at any time. From that point on we would no longer be able to carry out the processing we were carrying out with your consent.

 

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications

 

Acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact

If you have any questions regarding this Privacy Policy or your dealings with our website, please contact us by email at support@hivisbox.com, or by post to PO Box 999, Mooloolaba, Queensland 4557, Australia

 

 

Last updated: May 22, 2018

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