Terms of Use

Welcome to the Hi Vis Box.


Please read the following Terms of Use relating to https://hivisbox.com (this Site) and the Products and Service we offer.

If you continue to browse and use this Site, you are agreeing to comply with and be bound by the following Terms of Use, which together with our Privacy Policy govern Hi Vis Box’s relationship with you in the context of this website.

The term Hi Vis Box or “us” or “we” refers to the owner of the website, EX31 Pty Ltd T/A Hi Vis Box. The term “you” or “customer” refers to the user or viewer of our website.

The use of this website is subject to the following Terms of Use.


The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.


Charges & Security

Orders are by credit card only. Orders are securely processed through the payment gateways of Stripe and PayPal.


Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use best-in-class security tools and practices to maintain a high level of security. More information relating to Stripe security can be found at https://stripe.com/docs/security/stripe

Pay Pal

PayPal has achieved PCI DSS compliance certification for the Visa Cardholder Information Security Program, MasterCard Site Data Protection Program and American Institute of Certified Public Accountant’s Statement of Auditing Standards #70 (SAS70) certification. You can learn more about their commitment to security and the protection and integrity of customer data at https://www.paypal.com/au/webapps/mpp/pci-compliance


Products & Services

 This Site offers and promotes the following Hi Vis Products & Services:

  • Career Advice Courses – Hi Vis Club
  • Resume Writing – Hi Vis Club
  • Resume Templates – Hi Vis Box
  • Cover Letter creation – Hi Vis Club
  • Job Search Guides and advice – Hi Vis Box
  • Job board membership – Hi Vis Recruiter

Our products are based on industry knowledge, research, and experience. Neither we nor any third parties provide any warranty or guarantee as to the performance of these products in the marketplace. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of EX31 Pty Ltd or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from support@hivisbox.com.

You must not:

  • Republish material from our website without prior written consent.
  • Sell or rent material from our website.
  • Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
  • Redistribute any content from our website, including onto another website.


Hi Vis Club Cancellations

You can easily cancel online 24 hours a day. There are no cancellation fees although there are no refunds for partial months (if on a monthly plan) or years (if on an annual plan).

We also want to make sure that the person canceling is you. Therefore, any cancellation request must be requested by the account holder. We reserve the right to ask for verification that the person requesting the cancellation is actually you. We won’t honour any cancellation requests from third-party services.

 If you have chosen a monthly term, your Hi Vis Club Subscription will continue month-to-month unless and until you cancel your membership, or we terminate it. You must cancel your subscription before it renews each month in order to avoid billing of the next month’s membership fees to your Payment Method. Monthly renewals occur every 30 days from of your initial purchase date. We will bill the monthly membership fee to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). Subscription fees are fully earned upon payment.

If you have chosen an annual (yearly) term, your Hi Vis Club subscription will continue year-to-year unless and until you cancel your membership, or we terminate it. You must cancel your subscription before it renews each year in order to avoid billing of the next year’s subscription fees to your Payment Method. Annual renewals occur on the “year anniversary” of your initial purchase date. We will bill the annual subscription fee to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). Subscription fees are fully earned upon payment.


Refund Policy


Connect Membership of the Hi Vis Club offers a 100% refund within the first 30-day period after initial purchase if a User feels it has not fulfilled product claims prior to purchase, provided they have made full use of the product.

Full use of the product includes:

  • Completion of all tutorials for all courses included
  • Completion of all topics associated with all available tutorials
  • Completion of all quizzes associated with all tutorials or topics included
  • Creation of a minimum of one Group
  • Active participation in course Group discussions
  • Submittal of at least one friend request

Courses associated with other Memberships are complimentary and therefore not subject to a refund.

To claim a refund, please contact support@hivisclub.com

Career Coaching

 A 100% refund is available should a coach not fulfill all points covered in a Coaching Campaign received pre or post engagement.

Refunds are not available on a change of mind or change of circumstance basis whereby the customer chooses not to receive all points within a Campaign.

Professional Resume Writing

A 100% refund is available should a writer not fulfill all points covered in a Resume Appraisal received pre or post engagement.

Refunds are not available on a change of mind or change of circumstance basis. Our writers commence work as soon as an order is placed and processed by the assessment of your resume and creation of a personalised email request for further information, the preparation of a new framework for your resume, and the completion of a first draft for viewing.

If further information is required, and you receive an email request from a writer to this effect, you have 30 days to respond with this information.

On receipt of your first draft of your new resume, you will be entitled to unlimited edits for a 30-day period.

E-Books & Templates

Refunds are not available on a change of mind basis. However, should a customer experience technical issues relating to the operation of a template then a replacement will be given within three working days.

Exceptional Circumstances

Customer satisfaction is important to us. Should a customer have reasonable grounds for complaint based on the level of service received from Hi Vis Box then a refund will be considered once facts are established. Complaints should, in the first instance, be sent to support@hivisbox.com


Website Availability

Although the Site and Hi Vis Box Services are normally available, there will be occasions when the Websites or other Hi Vis Box Services will be interrupted for scheduled maintenance or upgrades, for emergency repairs, or due to the failure of telecommunications links and equipment that are beyond the control of Hi Vis Box.

Browser Compatibility

 This Site and our Hi Vis Products and Services should be compatible with all modern web browsers including (but not limited to) Firefox, Safari, Chrome (all on PC & Mac) & Internet Explorer. While we make our best effort to give a near-identical experience across each of these browsers, it is impossible to compensate for the lack of web standards support (relating to HTML & CSS) in some of these browsers.


Acceptable Use

You agree to use this Site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.

  • The site is intended only for users aged 14 or older. Individuals under the age of 14 are strictly prohibited from using the site and the accounts for any such person shall be terminated upon discovery.
  • Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
  • You must not use our website to send unsolicited commercial communications.
  • You must not use the content on our website for any marketing related purpose without our express written consent.
  • You shall not make the following types of Content available:
    • You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content that (a) is libellous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services.

Hi Vis Box reserves the right to terminate your receipt, transmission, or other distribution of any such material using the Service, and, if applicable, to delete any such material from its servers.

Hi Vis Box intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Use or of any applicable laws.


Alleged Violations of Use

Hi Vis Box reserves the right to terminate your use of the Service and/or the Site. To ensure that Hi Vis Box provides a high-quality experience for you and for other users of the Site and the Service, you agree that Hi Vis Box or its representatives may access your account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorized uses of the Site or the Service.

Hi Vis Box does not intend to disclose the existence or occurrence of such an investigation unless required by law, but Hi Vis Box reserves the right to terminate your account or your access to the Site immediately, with or without notice to you, and without liability to you, if Hi Vis Box believes that you have violated any of the Terms of Use, furnished Hi Vis Box with false or misleading information, or interfered with use of the Site or the Service by others.


Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.


Use of Testimonials

Testimonials that appear on this site are actually received via social media, text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

Hi Vis Box is not responsible for any of the opinions or comments posted on this Site. and is not a forum for testimonials.  Hi Vis Box provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by the management of Hi Vis Box. The opinions are strictly the views of the testimonial source.


Affiliated Sites & External Links

Hi Vis Box has no control over, and no liability for any third party websites or materials. Hi Vis Box works with a number of partners and affiliates whose Internet sites may be linked with the Site. Because neither Hi Vis Box nor the Site has control over the content and performance of these partner and affiliate sites, Hi Vis Box makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites and links to these sites, and Hi Vis Box assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites.

Similarly, from time to time in connection with your use of the Site, you may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that Hi Vis Box makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third-party content, and that, unless expressly provided otherwise, these Terms of Use shall govern your use of any and all third party content.


Variations to the Site and Terms of Use

 We reserve the right to modify this Site and Hi Vis Box Services for any reason, without notice at any time.

We encourage users to frequently check this page for any changes to stay informed about how we are developing our Services and Terms of Use.

You acknowledge and agree that it is your responsibility to review these Terms of Use periodically and become aware of modifications.

Any changes to this Terms of Use will be posted on this Site. Your continued use of any portion of this Site or any Hi Vis Box Services following notification or posting of such changes will constitute your acceptance of those changes. If you do not agree to be bound by the changes, then you may not use the Hi Vis Box Services or this Site anymore.


Disclaimer and Limitation of Liability

Hi Vis Box makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall Hi Vis Box or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if it has been advised of the possibility of such damages or losses.


Acceptance of Terms & Conditions

By accessing this Site, you are agreeing to be bound by these web site Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this Site are protected by applicable copyright and trademark law.

Contact Us

If you have a query or require more information on any of our Terms of Service, you can write to us at support@hivisbox.com or by post to PO Box 999, Mooloolaba, Queensland 4557, Australia.